Frequently asked questions

All payments are made directly to the rental partner when you pick up your rental. Rollzy will charge a small booking fee to ensure your vehicle is available. This charge is refundable until the date stated in your booking if you decide to cancel or need to change your booking details. The price you see when booking is the final price—there are no hidden fees.

Rollzy does not provide insurance, but the renters must insure all rentals listed on the app. If you have any questions about the insurance provided for your specific rental, you can contact the rental company directly.

If your vehicle breaks down, you can contact the rental company directly through the Rollzy app chat. They will assist with repairs or arrange a replacement vehicle so you can get back on the road as quickly as possible.

To rent a vehicle through Rollzy, you must provide a valid driver's license (specific to the vehicle type you're renting) and/or a passport for identity verification. This will be checked when you pick up your rental, and the rental company might keep your passport as a deposit. To comply with Thai laws, you should also have a valid International Driving Permit (IDP). The IDP is an official translation of your driver's license, but it does not replace your driver's license. Always carry both your IDP and original driver's license when driving in Thailand to avoid getting a fine.

Renting a scooter or motorbike with Rollzy is easy! Download the Rollzy app from your device’s app store, verify your account with your email, and browse our rental selection. Pick the one that fits your needs, book it, and you’re ready to roll!

If you want to keep your rental vehicle longer than initially planned, you can request an extension through the Rollzy app.

You can easily cancel your rental through the Rollzy app. Make sure to check the cancellation policy in advance, as some bookings may have time-based restrictions or fees for late cancellations.

Rollzy offers a wide range of vehicles, from scooters for city exploration to motorbikes for longer journeys. Whatever your travel needs, we’ve got the perfect ride for you!

Yes, while you are free to explore most areas, certain places like highways, restricted zones, or off-road locations may not be accessible with a scooter. We recommend checking local traffic laws and guidelines within Thailand to ensure you ride safely and legally.

Unfortunately, a valid driver’s license is required to rent a motorbike or any other motor vehicle through Rollzy. This ensures your safety and complies with local regulations in Thailand.

Yes, you are responsible for providing customer support to renters. They can contact you directly through the Rollzy app chat without the need to use second-party apps like LINE, Viber, WhatsApp, etc.

Booking deposits and payments for rentals are made directly to you when customers come to pick up their vehicles.

Rollzy is not responsible for incidents that happen during the rental period. You must have a valid insurance policy for all vehicles rented through Rollzy. If anything unexpected happens, customers can contact you via the Rollzy app chat, and you can work on resolving the issue together.

Rollzy helps increase your vehicle’s visibility through our app and online platform. We target renters looking for vehicles in your area, helping you attract more customers and maximize your earnings.

Yes, you can list as many vehicles as you’d like. Rollzy is designed to support single owners as well as businesses with multiple vehicles. You can manage all your listings and bookings from our free booking management platform.

Yes, you can easily set your vehicle’s availability using the Rollzy app. If you need to use your vehicle or take it offline for maintenance, just mark the dates it won’t be available for rentals.

Your vehicle must be registered, insured, and in good working condition. We also require regular technical checks to ensure safety and reliability for renters.

Yes! You’re in complete control of your pricing. You can set your rental vehicle’s daily, weekly, or even monthly rates through the app.

The Rollzy app makes booking management easy. You’ll receive instant notifications for new bookings, and you can view and update your vehicle’s availability, set prices, and manage rentals all in one place.

No, there are no fees or subscriptions to list your vehicle on Rollzy. Our platform is 100% free to use, and we only take a commission when your vehicle gets rented.

You can list scooters and motorcycles on Rollzy. We accept all properly registered and insured vehicles that meet local safety standards in Thailand.

Becoming a partner is simple! Download the Rollzy app, create an account, and list your vehicle. You’ll need to provide photos, a description, and any necessary documentation, such as registration or insurance details. Once approved, your vehicle will be available for renters to book.